Complaint Investigation Report

missed on 03/12/22 because refill was handled by family member who didn’t manage it timely, AD communicated with family member and received refill on 3/14/22, and documented it on MAR. No record indicated that missing medication was resulted by staff member.

Allegation - Residents are not adequately fed – Unsubstantiated

The Department has investigated this allegation and per records review and interviews, residents stated that they were fed well in both quantity and quality. 6 Residents claimed that there was always food and they never felt hungry. Staff S1 and S2 stated that they always saw plenty of food for residents in facility. Omelet, pancake, bread, cereals, and milk were observed for breakfast in both visits on 4/1/22 and 8/10/22, ham sandwiches and salad were observed for lunch on 8/10/22.

Allegation - Staff member yelled at resident – Unsubstantiated

The Department has investigated this allegation, and per records review and interviews found that the above allegation was not observed or witnessed by 3 staff and 6 clients who have been interviewed.

Allegation - Staff member inappropriately spoke to resident – Unsubstantiated

The Department has investigated this allegation, and per records review and interviews found that the above allegation was not observed or witnessed by 3 staff and 6 clients who have been interviewed.

Based on observation, records reviewed, and interview conducted, the above allegations are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

No deficiency cited, exit interview conducted with administrator, and a copy of this report provided.