Complaint Investigation Report

Another alleged violation was that C1 was locked out of facility. AD and staff denied it. C1’s case manager W4 and relatives W2 and W3 were not aware of this incident. C1 was confused about this incident. Clients C2, C3, C4, C5, and C6 stated that staff always opened the door whenever they came home, and have not witnessed that C1 was locked out of facility.

Although the allegation may have happened or are valid, there is not a preponderance of evidence to provide the alleged violation did occur, therefore the allegation is UNSUBSTANTIATED.

No deficiency cited. Exit interview conducted with Administrator and a copy of this report provided.