Complaint Investigation Report

C1 and C2 stated, “The staff would use a chair to block the door and prevent them from using the bathroom”. C1 stated, “Sometimes I have to bang on the door really hard for the staff to open the door”. C3 stated, “I heard loud banging from downstairs at nighttime.” C2 stated, “I have to use the bathroom a lot, and it bothered the staff when I used the bathroom, so the staff uses the chair to block me from opening the door”.

Interviewed with Staff 1 (S1), Staff 3 (S3), and Staff 4 (S4), who acknowledged that residents were not able to use the bathroom. S1, S3, and S4 stated they did not witness the incidents but believed the client was telling the truth.

Based on the interviews, the preponderance of the evidence standard has been met; therefore, the allegation that staff did not allow the residents to use the restroom is substantiated .

Deficiency is cited under the California Code of Regulations listed on LIC 9099-D. Failure to submit proof of correction (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties .

A copy of this report, and appeal right is being provided.