Complaint Investigation Report

Staff interviews revealed that the reporting party has had little contact with R1 since his admission to the facility on 12/21/22. Staff reported that they have never had any contact information or phone number for the reporting party. Facility staff inform the Regional Center Case Manager of changes in R1’s condition.

This agency has investigated the complaint alleging facility staff did not notify resident’s authorized representative of resident’s ER visit. We have found that the complaint was unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted, a copy of this report provided.