Complaint Investigation Report

Allegation: Client sustained injuries due to lack of care from staff.

Investigation Findings: It was reported to the department that a client had unexplained bruising to forearms and knees. S1 reports that at any given time, there are two to five staff monitoring clients, and that although verbal disagreements may occur, staff will intervene to prevent any physical altercation form occurring. S2, S3 and S4 reported never seeing a physical altercation between clients or staff take place at the facility. S1, S2 and S4 reported that, although clients and staff may bump into each other in hallways, physical altercations have not occurred. S4 reported that C1 did obtain bruises while in music class thought to be obtained from C1 playing a tambourine and striking it on C1’s thighs.A pillow was placed on C1’s lap the next time C1 participated in music class, and no more bruising has been observed. C1 also had bruises on C1’s forearms are in alignment with armrest on C1’s wheelchair. LPAs observed multiple staff in classrooms and in hallways always engaging and monitoring clients during visit. LPAs never saw a client unsupervised by at least two staff.Therefore this allegation is unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did occur, Therefore the allegations above are unsubstantiated.

Exit interview conducted and a copy of this report provided.