Complaint Investigation Report

FM stated the facility was not allowing indoor visitation. All staff interviewed including PADM stated the facility does not allow indoor visitation when facility has positive case of COVID-19 per directive from facility’s administration; however, at the time the complaint was received, a Provider Information Notice had been released by the Department allowing indoor visitation. During investigation on 9/01/22, LPA observed one the staff brought the resident in the backyard when this resident’s family member came to visit. Therefore, the allegation is substantiated.

Deficiency is cited from Title 22 California Code of Regulations and listed on 9099D. Failure to submit proof of correction by plan of correction due date may result in civil penalty.

Deficiency and plan and proof of correction were discussed over the phone with Chris Park in the presence of Julie Ann Caparino.

Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided.