Complaint Investigation Report

On the allegation " Facility not providing a healthful and comfortable accommodations, furnishings and equipment to meet clients needs." LPA observed on 3/17/2026 and todays visit the facility to be clean and free of odors. All furnishings were in good repair and adequate to meet the needs of the clients. LPA did not observe any areas of concern, therefore the allegation is Unsubstantiated.

On the allegation " Staff not providing resident with dignity and respect in interactions" LPA interviewed previous administrator, S2, S3, and S4. Previous Administrator states that there was a concern from C1's RP regarding interactions with S1 however there was not evidence to support that S1 intimidated or disrespected C1. LPA also interviewed the above staff members who all stated that they have not heard any of their colleagues be inappropriate or disrespectful towards clients. While at the facility visits LPA did not observe any concerning behaviors. LPA was unable to interview any clients due to their diagnosis or being away from the facility, therefore the allegation unsubstantiated.

On the allegation " Staff does not follow residents care plan" LPA interviewed previous administrator, S2, S3, and S4. LPA also reviewed care plans for C1, C2, and C3. During interviews all individuals were knowledgeable of clients needs and services and the information provided corresponded with the clients care plans. LPA observed the clients in good health and without distress therefore the allegation is Unsubstantiated.

On the allegation " Staff took residents personal items" LPA conducted interviews and was unable to identify any personal items that were taking. LPA also spoke with the reporting party who was unable to provide any additional information to corroborate the allegation therefore the allegation is Unsubstantiated.