Complaint Investigation Report

3. Staff did not ensure blinds were fixed

4. Staff are not ensuring the house is cleaned properly

On 8/6/2025, LPA observed broken blinds in the living room and dusty windows. On the side exit, LPA observed rusty metal cages, broken computer and keyboard and unused chairs.

Staff interviewed confirmed with LPA the presence of urine sample dated 4/2024 in the medicine refrigerator . Also, shower chair with soap scum and rusty bathroom walls were observed during the RCEB Quality Assurance (QA) visit.

5. Staff do not have physicians orders for medications

Based on interview conducted with RCEB QA, the facility did not have doctor's order for all clients' medications on file for 2025.

Based on observations, record reviews and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations are being cited on the attached LIC 9099D.

Exit interview was conducted with Green and Appeal Rights was provided.