Complaint Investigation Report

Facility did not meet resident's hygiene needs while in care.

Interview with staff revealed that R1 would refuse assistance with shower and dressing. LPA observed R1's assessment dated 9/29/2021 indicated that R1 does not need assistance with grooming, bathing, dressing, eating, toileting, and transferring.

Facility did not ensure that resident's nails were cut while in care.

Interview with residents revealed there was services residents can sign up for to get assistance with finger and toe nails trimming. R1's assessment dated 9/29/2021 did not indicate that R1 needed assistance with finger and toe nails trimming.

Facility did not seek resident medical attention for an infection while in care.

Interview with residents revealed that when call button is activated, staff would come and assist residents. S2 stated there's no recollection of R1 having an infection that needed medical attention. R1's assessment and 24 hour reports does not indicate that R1 had a change in condition. There was lack of evidence to prove facility did not seek medical attention for R1.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore these allegations are UNSUBSTANTIATED .

No deficiencies are being cited on this date.

Exit interview conducted. A copy of this report provided.