Complaint Investigation Report

019200708-1-9-2026-15-AS-HHUL-DQAVL7-20260113153129

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/13/2025 and conducted by Evaluator Grace Luk

COMPLAINT CONTROL NUMBER: 15-AS-20251013091717

Staff did not ensure a comfortable temperature was maintained for residents.

On 1/9/2026 at 3:00PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct complaint investigation and to deliver complaint findings for the allegation above. LPA met with Executive Director, Chelsea Espinoza and explained the purpose of the visit.

During the investigation, LPA interviewed 4 residents, 4 staff, and complainants. LPA reviewed and obtained documents including resident roster, receipt for portable A/C units, and email correspondence with third party vendor. Email correspondence indicated that the chiller was down on 9/22/2025 and portable A/C unit was purchased on the same day. Interview with residents revealed the facility's A/C went down and the facility set up portable A/C units in the common hallways. Residents stated the facility temperature was comfortable.

Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore these allegation is UNSUBSTANTIATED. No deficiencies are being cited on this date. Exit interview conducted. A copy of this report provided.