Complaint Investigation Report

The three (3) residents that were interviewed all had their own personal phone to use. R2 stated that if her family was not able to reach her on her personal phone they would call the facility, staff would advise there is a personal phone call, and there was never a problem with using the facility's phone.

S1 stated that R1 was not denied a phone call, but requested calls be made during the time the email stated.

Based upon interviews and record review during investigation, the above allegation is unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and a copy of this report provided.