Complaint Investigation Report

Staff is opening resident's packages without consent

Interview with clients revealed that packages are unopen when clients get their packages. Interview with staff indicated that staff does not open client's packages and would ask clients to open the packages in front of staff to ensure no dangerous items are present at the facility.

Interview with clients and staff revealed there is a daily schedule that clients have to follow as it is part of their program. Therefore, the clients are waking up early to complete morning care, chores, breakfast, and take medications prior to attending program on time.

Staff does not provide adequate food service to resident

Interview with clients revealed that the facility provides enough food for the clients to eat.

Staff is not allowing resident to attend church services

Interview with clients revealed that some clients choose not to attend church and some clients have not requested to attend church services.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview conducted with Tyrone Titus and Alex Archangel. A copy of this report provided.