Complaint Investigation Report

Interview with staff and witness revealed they have witnessed staff (S4) physically abused clients. W1 stated W1 witnessed an incident where S4 hit C4 on the lip with a cup.

Staff does not ensure clients are spoken to in an appropriate manner

Interview with clients revealed that staff (including S4 and S5) have yelled at clients. Interview staff and witness indicated they have witnessed staff (S4 and S5) verbally abused clients.

Based on LPA's information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED . California Code of Regulations, Title 22, are being cited on the attached LIC9099D.

Exit interview conducted with Latanya Austin. A copy of this report and appeal rights provided.