Complaint Investigation Report

Interview with staff indicated that daily notes are completed after each shift and staff have not falsified documents. LPA observed daily notes are completed and there was a lack of evidence that documents were falsified.

Interview with clients revealed that clients are able to get P&I money when they ask staff. Clients stated there was no issues obtaining P&I money. Interview with staff indicated that P&I money are provided to clients when they need it. LPA reviewed P&I money with log and observed that P&I money was available to clients.

Staff violated residents’ personal rights

Interview with clients and staff indicated that toilet paper and hygiene supplies are available for clients. When clients ask for these items, staff will provide the supplies to clients. LPA observed facility had paper supplies and hygiene supplies available for clients.

Interview with clients and staff revealed that clients have access to the pantry and refrigerator to obtain food items when needed. Staff stated that meals are provided to clients including breakfast, lunch, and dinner. Staff prepare client's lunch to take to the day program. LPA observed facility had 2 days of perishable and 7 days of non-perishable food supplies available.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview conducted. A copy of this report provided.