Complaint Investigation Report

Staff are not returning authorized representatives calls

Interview with residents revealed that family members are able to communicate with the facility staff and can make phone calls. Interview with witnesses indicated family members are able to communicate with staff either by phone or in-person.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview conducted with Rachell Paniagua. A copy of this report provided.