Complaint Investigation Report

LPA Interviews with clients and staff which revealed that staff spoke inappropriately to clients in care at the facility. C1 stated that C1 heard staff speak inappropriately to other clients. C3 stated there was a man working on the roof and he walked into the facility and he was speaking inappropriate to clients. Staff stated that sometimes there are other staff speaking loudly to clients if they are not following directions. Staff also stated that a staff member speaks inappropriately to clients when working at the facility. Staff also stated that they do not have time to talk to clients and staff also stated that staff tells clients to go and talk with other staff.

Based on LPA observations, record review and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D.

Exit interview conducted. Appeal rights and a copy of this report provided.