Complaint Investigation Report

Based on documents received and interviews, the facility had a proactive treatment plan for pest control in place before and after the allegation. S1 and the Pest Control Company inspected on 11/14/22 and 12/15/22 without any record of bedbugs.

Allegation: client is missing clothing, shoes, towels, and cell phone refers to C4. C4’s Client/Resident Personal Property and Valuables does not indicate any property; however, W1 picked up C4’s personal items the week of 12/04/22. When S1 was interviewed, there weren’t any reports of missing articles, including a cellular phone. S1 was not aware of C4 ever owning a cellular phone and would contact C4 via the facility’s house phone. W1 stated that C4 had a cellular phone for close to three years no know one knew. W1 stated that C4 was not available for reach and the cellular number was disconnected. LPA attempted to reach C4 by phone, but the number rang to an unidentified voicemail. On 12/22/22, LPA spoke with W1 and W2 regarding photos for he above allegations. Photos were to be sent by W1 to CCLD on 12/22/22 and was never received. LPA attempted to contact W1 on 12/28/22 and left a voicemail; no reply.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided to Co-Administrator, David De Almeida.