Complaint Investigation Report

LPA interviewed Doreen Khan who stated that R1 was out for several days and when R1 didn't return, she filled missing person report. She never knew nor was informed by R1's family member that R1 was admitted to the hospital and that R1 was to be discharged back to the facility. She only learned about it when R1's case manager (CM) told her. Khan denied refusing to admit R1 back to the facility. Khan further stated that when R1 came back, R1 was with FM and police officer.

LPA interviewed R1's case manager (CM). CM indicated she spoke with FM who told her that R1 is taking BART to go back to the facility. CM informed Khan that R1 is coming back and Khan indicated that she will tell the staff. However, R1 didn't return on the day that R1 is suppose to return instead came to the facility the following day with FM and police officer.

Allegation: Staff restricted resident (R1) from receiving calls.

It was alleged that the facility is blocking calls.

LPA interviewed FM who stated that the administrator blocked FM's number. Khan stated that FM has been making calls, text messages anytime of the day and even at night on her personal cell phone so she blocked and unblocked FM's number but the facility phone is always available and anyone can call the facility number at any time.

LPA interviewed resident (R2). R2 stated the staff allows residents to make and receive phone calls at any time. The staff never prohibits R2 from using the facility phone.

Based on all the information gathered, the allegations of fa cility abandoned resident (R1) and s taff restricted resident (R1) from receiving calls are closed unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

Exit interview conducted and copy of this report provided.