Complaint Investigation Report

Allegation: Facility is not allowing client to have communications with family

During investigation, resident (R1) and staff (ADM, S1) confirmed with LPA that R1 maintained frequent communication with his family (sisters) using his personal cell phone. ADM stated R1 frequently talked to his sisters using his cell phone and would refuse to contact or talk with other members of his family. Based on interviews and record reviews which were conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that facility is not allowing client to have communications with family is unsubstantiated.

Exit Interview conducted and a copy of this report provided.