Complaint Investigation Report

Allegation: Staff prevent resident from interacting with family.

It was alleged that the facility did not provide FM’s phone number for resident (R1) to talk to the family. The 3 staff and administrator stated they didn’t prohibit R1 from interacting with his family. One of the staff stated when FM provided FM’s contact number to her, she had mis-written one of the numbers, however, when FM called the facility, staff gave the phone to R1. FM stated she was not informed that staff incorrectly wrote her telephone number. R1 stated FM called him when he was at the facility.

Allegation: Resident prohibited from going out of the home to go on outings.

It was alleged that R1 was not allowed to go out of the facility with FM, go out on outings or go to church. Reporting party (RP) stated that FM indicated that the staff told FM that if FM takes R1 out, R1 can not go back to the facility.

The administrator and 3 staff interviewed denied the allegation. All staff stated R1 was allowed to go out for an outing and go to church every Sunday. FM stated she’s able to take R1 to eat out and went shopping and that R1 was allowed to go to church. All 5 residents including R1 stated they were allowed to go out. Due to medical diagnosis, LPA was not able to obtain information from one of the residents. CM stated he does know if it's about COVID that R1 is being prohibited from going out, but he didn't hear anything about R1 being prohibited from going out and that R1 goes to church.