Complaint Investigation Report

Allegation: Resident (R1) was slapped while in care.

It was alleged that a resident named Mike slapped R1 in the head on 3/08/22.

LPA interviewed R1 who stated he was hit in the head by R2 on 3/25/22 and the police came. LPA didn't observed any bruise or injury. All 3 staff and R4 confirmed police came; however all of them including R3 stated not observing R2 hit R1, and that there's no resident named Mike. LIC9020 showed no resident by the name of Mike. Due to diagnosis, LPA was not able to obtain information from R2 and R2's name is not Mike.

R1's case manager (CM) stated he spoke to the police about the hitting allegation and that the police said they visited the facility to do welfare check and R1 didn't say anything about what happened. Police indicated they didn't notice any injury. LPA reviewed the Special Incident Report (SIR) submitted by the facility which indicated no injury observed by the police officer.

Allegation: Staff does not respond to facility telephone.

It was alleged that staff keeps hanging up the phone when FM calls the facility and when FM is talking with R1. LPA interviewed FM who stated when she calls, the male staff listens and hangs up the phone. All staff interviewed denied the allegation. R1 stated when FM calls, the staff gives the phone to him and leaves his room.

Allegation: Staff did not seek timely medical attention for a resident (R!).

Reporting party stated that R1 got injured when R1 fell out of a bed at FM's place and landed on his head. It was alleged that R1 was hit on the side of the head where he got injured from fall incident.

CM stated that the police visited the facility to do welfare check and R1 didn't say anything about what happened. Police indicated they didn't notice any injury. LPA also observed no bruise nor injury when LPA interviewed R1. LPA also reach out to the Police Records Unit for copy of police or incident/service report but there's no record for the said incident. The staff interviewed also indicated no bruise observed when R1 alleged being hit by other resident. SIR indicated no injury observed by the police officer and that R1 refused to be sent out to be assessed.