Complaint Investigation Report

R1 stated S1 yelled at R1 when R1 asked for help. R1 also stated when she asked S2 for lighter because her lighter is broken, S2 did not provide and instead laughed at her. Both S1 and S2 denied the allegation. W1 stated he was at the facility when the incident happened and it was R1 who yelled at the staff. Five out of 8 residents interviewed stated not observing staff yelled nor dis-respected R1. One out of the 8 residents stated hearing S1 screamed back when R1 screamed at S1 but does not know what transpired and where it happened. The other resident stated he maybe in his room when the incident about the lighter happened. Due to the medical diagnosis of the other resident, LPA was not able to obtain information.

Based on information obtained, there's not enough preponderance of evidence to prove that a violation occurred, therefore the allegation is closed as unsubstantiated.

Allegation: Staff does not respond to resident's request in a timely manner.

R1 stated when R1 called S1 to help care for her room mate, S1 will not come. R1 also stated when she had something red on her ear and thought it was blood, S1 provided R1 a napkin to blot her ear. S1 did not call 9-1-1 and R1 called 9-1-1 herself. R1 stated it was not blood but a piece of red plastic of unknown origin.

S1 stated she attended to R1 when R1 called her about the blood in R1's ear. S1 stated she checked R1's ear and observed a red dot on the middle outside part of R1's left ear and it's not blood so she gave R1 a napkin but R1 scolded her and called 9-1-1 herself. ADM stated the incident was reported to her by S1.

All staff interviewed stated R1 does not provide care to R1. One of the resident (R6) stated he does not think R1 takes care of R1 and that what R1 thinks of care is down playing others. Due to medical diagnosis, LPA was not able to obtain information from R1's room mate.

Based on information obtained, there's not enough preponderance of evidence to prove that a violation occurred, therefore the allegation is closed as unsubstantiated.