Complaint Investigation Report

R1 confirmed that staff gave R1 chicken broth and juice. The two staff interviewed stated that on 7/31/24, R1 had a procedure and there's instruction that R1 should not be given solid foods day before the procedure which LPA confirmed from the document obtained during investigation. The other staff was not able to provide information as this staff is new and was not working yet at the time of the said incident.

Allegation: Staff do not meet resident's dietary needs.

It was alleged that staff serve meat a lot and that R1 can not eat meat and staff does not offer substitute.

LPA observed during inspection that residents were served barbecued meat during lunch. R1 stated she ate the barbecue and is not on special diet. Review of records showed R1 is not on special diet nor on diet restrictions. Two of the staff stated R1 eats meat and there are times when R1 does not want to eat meat but is not on special diet. These 2 staff stated facility offers substitute.

The other four residents stated the food served is good. Three out of these 4 residents stated staff provides substitute if they don't want what is served.

Based on information gathered, the above allegations are closed as unsubstantiated. A finding that a complaint is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

Exit interview conducted and copy of this report provided.