Senior Care Records.

Complaint Investigation Report

Montgomery Springs Manor, Hayward02/23/2024Licence 015601506

Census13
Date signed02/23/2024 02:12:41 PM
The inspector’s account

Allegation: Staff do not provide adequate care and supervision to the residents

Residents stated during interview if they require any medical assistance or just help in the facility the staff will oblige. Staff stated during interview that if the residents require help that they can not provide they would notify the Administrator or call 9-1-1. LPA observed Residents in care appear to be safe, groomed, and there are no imminent health/safety concerns on today's date.

Based upon the information obtained during investigation. The above allegations are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and a copy of this report provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction