Complaint Investigation Report

Allegation: Staff does not ensure food is of good quality for residents in care.

All 4 staff interviewed stated residents are never serve hard bread and/or stale food. LPA inspected the food supplies and didn't observed stale and/or expired food. Resident (R1) stated the staff serve bread that is hard and stale. Three out of the 5 other residents stated food serve is good and that staff never serve stale food. Due to medical diagnosis, LPA was not able to obtain information from the other 2 residents. Therefore, the allegation is unsubstantiated.

Allegation: Staff allow residents to be left in soiled clothing for extended periods of time.

R1 stated staff do not change residents out of their urine filled diapers and will leave them in soiled diapers all day. LPA conducted inspection and did not observed any resident smelling urine or soaking wet. The 3 staff stated they change residents who need assistance in changing diapers at least 3x during their shift. ADM stated residents are changed 9x in 24 hours and as needed. Two out of the 5 other residents can toilet on their own. One of these 5 residents stated wearing diaper but does not need assistance in changing. Due to medical diagnosis, LPA was not able to obtain information from the other 2 residents. Therefore, the allegation is unsubstantiated.

Allegation: Staff does not ensure residents receive adequate hydration.

R1 stated that the staff do not provide water or other fluids to residents to drink throughout the day except during meal time. All four staff interviewed stated residents are provided water, juice, coffee and/or tea during meals. Water is also provided during snacks time and when medications are administered. Three out of 5 residents stated they are provided water and juice during meals. They also stated they have water containers in their rooms which the staff filled regularly. Due to medical diagnosis, LPA was not able to obtain information from the other 2 residents. Therefore, the allegation is unsubstantiated.

Allegation: Staff do not ensure resident has personal privacy.

R1 stated that R1's room mate has dementia and wakes up R1 constantly when R1 tries to sleep.