Complaint Investigation Report

2. Allegation: staff is mishandling client's personal funds.

LPA interviewed clients and RCEB staff. LPA reviewed clients P&I money, and observed that client is charge for waste management fee for disposal of client's accumulated items.

Based on all the information gathered, the two allegations are substantiated. Failure to submit proof of corrections by plan of correction due dates and any repeat violation within 12-month period may result in civil penalty.

Deficiencies were discussed with Geraldine Lara, administrator, over the phone in the presence of Mercedita Lara. Plan and proof of corrections were discussed with Mercedita Lara.

Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form, and copy of this report provided.