Complaint Investigation Report

W1 stated resident (R1) told W1 that on March 15, 2024 the administrator pushed R1; however, on the alleged day of incident, the administrator was out on vacation and not in the facility which LPA confirmed with S1, S2, R2 and administrator.

S1, S2, R2 and R3 stated they never observed the administrator pushed R1 nor physically abusive to any of the residents. R1 stated the administrator run into R1's leg. The administrator stated that an incident happened when he first brought R1 to appointment. He was helping R1 get into the his car and R1 put his leg first in the car which caused R1 pain.

Based on information gathered. the allegation of staff physically abused resident in care is unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted, and copy of this report provided.