Complaint Investigation Report

-Facility is not providing activities for the residents.

R1 stated the facility dining and activity rooms were closed and does not understand why the facility was quarantined. The other 2 residents (R2 and R3) stated they were not bothered when dining and activity rooms were closed during the outbreak and R3 stated it is for the health and safety of everyone. Staff (S1) stated the dining and activity were closed per recommendation by Public Health. Review of information obtained from AED showed that it was the LPH recommendation to close the dining and activity room during outbreak.

Allegation: Facility is delivering residents meals cold.

R1 stated the food delivered to his room was cold. S1 stated that during outbreak, meals were delivered to each of the resident in their room. Some of the residents were still sleeping when meals were delivered and caregivers warm their food when residents were ready to eat. R2 stated if her food was cold, it’s not a problem as caregiver warms it. R3 stated sometimes the food was not warm but it’s not a problem because he can warm it in his microwave.

Based on all information gathered, the above allegations are close as unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

Exit interview conducted and copy of this report provided.