Complaint Investigation Report

Allegation: Staff does not provide a safe environment for the clients in care: Unsubstantiated

During the course of investigation LPA interviewed 5 staff and 5 clients. It was alleged that Staff does not provide a safe environment for the clients in care, however after LPA interviewed with C1, C1 stated that C1 want to be transfer because C1 doesn’t like one of the clients at the facility. 5 out of 5 staff stated that they tried their best to make sure all the clients here feel safe and comfortable. LPA asked C1 do C1 feel safe at the facility, C1 said sometimes I hear voices in my head. 5 out of 5 clients stated they all feel safe at the facility.

Allegation: Staff does not provide hygiene care to client: Unsubstantiated

During the course of investigation LPA interviewed 5 staff and 5 clients. 5 out of 5 clients stated that the staff provide hygiene care for all of us. 5 out of 5 clients stated that all the staff assisted them with hygiene care. S2 stated that S2 is the one that provided hygiene care for C1, but sometime C1 doesn’t want to change out of C1 clothes when C1 make an accident on C1 self.

Allegation: Staff yell and threaten client while in care: Unsubstantiated

During the course of investigation LPA interviewed 5 staff and 5 clients. 5 out of 5 clients stated that the staff did not yell at them, and all the staff here is very nice. C1 stated that C1 hear voices that are yelling at C1. C1 stated that C1 doesn’t remembered when asked about whom yelled at C1.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

An exit interview is conducted, and this report provided.