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Complaint Investigation Report

Good Samaritan Residential Care Facility, Hayward08/30/2023Licence 019200020

Census6
Date signed08/30/2023 05:31:50 PM
The inspector’s account

Interview with clients and staff indicated there was no one who witnessed staff intimidating clients. Client stated they have not witnessed staff be rude to clients.

Staff is not allowing client to use the phone.

Interview with clients and staff revealed that clients are able to use the facility phone. LPA observed facility has 2 cordless phones that clients can borrow.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview conducted. A copy of this report provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction