Complaint Investigation Report

It was alleged that staff yells at resident. LPAs conducted Client 1 (C1), Client (C2), Client 3 (C3) and interviewed Staff 1 (S1), Staff 2 (S2), and Staff 3 (S3) all stated they did not yells at any clients. C1 and C2 stated that staff did not yell at C1 or C2 nor withness any staff yell at anyone.

It was alleged that staff locked resident in rooms. LPAs conducted Client 1 (C1), Client (C2), Client 3 (C3) and interviewed Staff 1 (S1), Staff 2 (S2), and Staff 3 (S3) all stated they did not knocked any clients. All clients have the right and have their individuals keys to their room. C1 and C2 stated that staff did not lock C1 and C2 nor witness any staff lock anyone in their room. C1 and C2 stated everyone have their own keys.

Based on interviews conducted, the above allegations are unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

There are no deficiencies issued. A copy of this report was provided to the Administrator.