Senior Care Records.

Complaint Investigation Report

Eldridge Care Home, Hayward04/10/2024Licence 019200682

Census6
Date signed04/10/2024 11:12:02 AM
The inspector’s account

Interview with C1 reveals that C1 was inside the bathroom when C6 came knocking on the bathroom door. C1 states C6 was knocking on the door non stop eventhough C6 was told that C1 was inside. C1 states that the door was locked and when C1 opened the door, C6 pulled C1's hair, pulled and ripped C1's shirt and that C1 sustained scratches on the arm.

C6 states that C6 needed to use the bathroom urgently. When C1 opened the door screaming at C6, C6 states that C6 pulled C1’s hair and ripped C1’s shirt. C1 then pulled C6’s hair back then the staff came to intervene.

Based on interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22 is being cited on the attached LIC 9099D.

A copy of the report and Appeal Rights were provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction