Complaint Investigation Report

During an interview with LPA, R1 stated that Staff 1 (S1) personally provided R1 with a written eviction notice and explained the reason for the eviction. R1 reported that S1 informed R1 that there was an outstanding balance of approximately $30,000 owed to the facility after Kaiser reportedly discontinued payment for R1’s care following approximately four and a half years of residency at the facility.

LPA confirmed that the Department received a copy of the eviction notice from the facility on 04/27/2026. LPA reviewed the notice and supporting documentation and determined that the facility had followed the required eviction procedures in accordance with applicable regulations.

Additionally, R1 stated that facility staff continued to provide care and assistance during the eviction process and reported that staff were actively helping R1 secure alternative placement. Specifically, R1 stated, “Staff still assist me and are helping me find a place to stay.”

During an interview with S2, LPA learned that the facility had been coordinating with a placement agency to assist R1 in locating and transitioning to another appropriate care facility. Documentation and staff interviews indicated that R1 was scheduled to relocate to another facility on 05/26/2026. The reporting party also alleged that R1 required assistance with the AWL Waiver. However, information obtained during the investigation revealed that coordination of those services was being managed through Kaiser’s Case Management (CM) services and was not related to the eviction process itself.

Based on interviews conducted and records reviewed, there was insufficient evidence to support the allegation that the facility conducted an illegal eviction. Therefore, the allegation is Unsubstantiated.

An exit interview is conducted a copy of this report is provided to ADM.