Complaint Investigation Report

Allegation: staff physically abused residents

It was alleged that staff physically abused residents.

R1 stated S1 had physical fight with R2 and had confrontation with R3. R2 stated he was slapped one time by S1 when he flailed his hands and S7 pushed a chair on his stomach. R3 stated S1 hit him a few times but was not able to provide additional information. R4 stated the staff treated him good and didn’t observe any staff physically abused other residents.

Staff (S2, S3, S4) stated not observing the incident nor observed other staff physically abused any residents. The administrator stated she didn’t have any knowledge, nor an abuse reported to her, otherwise she will report. S7 confirmed an incident happened and that R2 became verbally aggressive and S1 redirected R2, and he (S7) calmed the situation. S7 denied pushing a chair to R2 and stated the incident happened in the kitchen where there’s no chair. S1 confirmed the incident when R1 refused to do chores, became aggressive, and came towards him so he and S7 performed Crisis Prevention Intervention (CPI).

Allegation: Staff did not treat residents with dignity.

R1 stated S1 was rude, disrespectful, and put residents down by saying inappropriate words. R2 stated S1 yelled at him while R4 stated staff were good and didn’t observe staff mistreating other residents. LPA was unable to obtain information from R3.

S1 denied the allegation. The other 4 staff interviewed stated not observing S1 not treating residents with respect and dignity, and denied the allegation.

LPA obtained information from RCEB on 4/07/22 and confirmed the facility was meeting and even exceeding the staffing hours/ratio. On 7/12/22, the administrator stated staff quit, and she and the Regional Director (RD) were covering the staffing needs until they completed the hiring for a.m. shift. LPA confirmed with the RD that 3 staff quit and provided short notice. At the time of interview, RD also stated the facility was in the process of hiring.