Complaint Investigation Report

LPA interviewed the Ombudsman (W1) who confirmed they received an SOC341 along with copy of a 30-day notice, R1's financial ledger, and a bill associated with the R1's account. W1 also stated they have not obtain permission from R1 to release the documents to them. LPA interviewed the staff (ED, S2 and S3) and confirmed those documents were mailed out to Ombudsman.

Based on information obtained, the preponderance of evidence is met, therefore, the allegation is substantiated. Deficiency is cited from Title 22 California Code of Regulations and listed on 9099D. Failure to submit proof of correction by plan of correction due date and any repeat violation within 12 month period may result in civil penalty.

Deficiency and plan and proof of correction were discussed with ED.

Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided.