Complaint Investigation Report

Two of the 5 residents stated they haven't lost anything since they moved-in, while 1 of the 5 stated she lost jelwery but may have lost them in the previous home before she moved-in. Another resident stated they lost jewelry and reported it was missing to the maintenance staff but there's no maintenance staff by the name provided by this resident. This resident stated having memory issue. One of the 5 residents stated they lost a particular item but this resident's family member (FM2) stated packing this resident's belonging when resident moved-out from other facility and move them to this facility but can not confirm whether or not the alleged missing item was brought in during move-in. Review of the residents' LIC621s showed no items listed.

Based on information gathered during the course of investigation and LPA unable to obtain information from R1 and W1 and no items listed on LIC621s, the allegation is unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred.

The Executive Director has to leave and stated Karren Melad will sign and receive this report.

Exit interview conducted and a copy of this report was provided.