Complaint Investigation Report

Reporting party (RP3) stated at least two or three of the residents are frequently seen wandering up and down the streets often muttering or yelling obscenities and occasionally throwing things. RP3 also stated that traffic cones and a small solar light from a neighboring yard hurled at RP3's screen door within the past two weeks.

LPA interviewed staff (S1 and S2) who stated R1 had behavior and recently was restless and sent out to John George. Both staff stated that R2 has been yelling and screaming. S1 stated they (staff) called Mobile Crisis when R1 exhibited restlessness behavior. Facility Notes confirmed S1 and S2 statements about R1 and R2's behaviors. The administrator stated residents can leave the facility unassisted which LPA confirmed upon review of Physician's Reports.

While at the facility, LPA observed R2's case manager interviewing resident (R2). Administrator stated that she spoke with the R2's case manager who said that R2 will be move-out within two weeks.

Allegation: Facility's Neighborhood Complaint Policy not followed.

Reporting party indicated that RP communicated the issues and concerns with the administrator and that the administrator is pushing back the meeting until the facility liaison who is currently out of the state is back. Review of RP's communication with the administrator confirmed the issues were brought up to the administrator, and administrator responded within 24 hours and offered monetary compensation for the damages. Record of communication between RP and administrator showed RP indicated RP wanted to contact directly the facility liaison who was at the time is still out of the state. LPA interviewed administrator who stated and confirmed the liaison is still out of state; however. she called the liaison on July 10, 2023, and informed about setting-up an appointment to meet with the reporting party.

Based on information gathered, t he allegations of 'Facility is not providing adequate supervision to residents.' and ' Facility's Neighborhood Complaint Policy not followed. ' are c losed as unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

Exit interview conducted and copy of this report provided.