Complaint Investigation Report

During investigation, LPA interviewed staff (ADM, S1, S2) and resident (R1). Staff denied hitting any client at the facility. ADM stated that all staff are trained and certified direct service professionals (DSP II's) under the Regional Center of the East Bay (RCEB) program. ADM stated there are no 1:1 client at the facility. Staff stated they provide care and supervision to clients by assisting them with their activities of daily living, monitoring their whereabouts every 2 hours, giving clients their prescribed medications and providing them with nutritious meals every day.

LPA interviewed R1 who stated that staff treats him well and never hit him. R1 stated staff always assist him with his medications, prepares food for breakfast, lunch and dinner and cleans his room. R1 confirmed with LPA that staff does not yell or scream at him.

LPA was not able to interview R2 because he was attending the adult day program during visit. LPA tried to interview R3 who refused to answer any questions and walked away.

LPA also reviewed R1's functional assessment report dated 4/20/23 which showed that R1 is able to bathe and shower without help, dresses self completely, uses toilet by self, has complete bowel control, feeds self completely, handles his own personal hygiene, has no vision problems, no hearing loss, expresses self verbally, walks well alone and can leave the facility unassisted.

Based on LPA interviews and observations we have found that the complaint is unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview conducted, a copy of this report provided.