Senior Care Records.

Complaint Investigation Report

Arleen's Residential Care Facility #5, Hayward08/31/2023Licence 015600305

Date signed08/31/2023 03:54:09 PM
The inspector’s account

ADM stated that the cigarettes are kept locked, and that staff provide cigarettes to residents on a set schedule throughout the day. Residents receive a cigarette and lighter and go outside to smoke in the designated smoking area. Staff then collect the lighter and lock it back up. ADM also stated that they have never run out of cigarettes for the residents and that he has never seen any residents smoking anything other than cigarettes.

LPA observed the cigarettes and lighters were locked in the medicine cabinet. There was a sufficient supply of cigarettes. During the visit LPA observed R2 receiving his cigarette from staff and going outside to smoke.

Based on LPA interviews and observations we have found that the complaint is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview conducted, a copy of this report provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction