Complaint Investigation Report

During the 10-complaint visit, LPA Hamilton conducted inspection and noted that while touring R1's former bathroom, LPA observed some discoloration within the medicine cabinet as well as the tile grout near the base of the toilet. LPA observed a section of the wall directly behind the toilet was uneven. S1 stated the area was worked on 3 years ago to repair a leak.

LPA Delmundo conducted inspection on this day, August 31, 2022, with Lulin Wu. LPA randomly selected 6 residents' rooms and toilets/showers for inspection. LPA observed the following in 5 of 6 rooms: missing baseboards in 2 rooms; part of flooring chipped; rusted bathroom lavatories; grab bar missing in the shower room; peeled bathroom door paint

Based on observation, the allegation is substantiated. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

Deficiency is cited from Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of correction by plan of correction due date and any repeat violation within 12 month period may result in civil penalty.

Deficiency and plan and proof of correction were discussed with Lulin Wu.

Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided.