Complaint Investigation Report

Allegation: Facility does not arrange medical appointment for resident.

R1 stated she has medical conditions and needs to see a doctor but the administrator (ADM) does not want to assist. ADM stated stated R1 has not asked her to assist in medical appointments because R1 does it herself and needs to have ambulance for the transport. ADM also stated they assist R1 in picking-up R1's medications. LPA was not able to confirm whether or not R1 needs assistance because there's no LIC602A Physician's Report which according to ADM R1 does not want to provide, therefore the allegation is unsubstantiated.

Allegation: Facility does not provide supervision at night resulting in bodily injury.

R1 stated that on August 2025, R2 fell and there was no staff to assist. R1 called the staff but no response, so R1 end up calling 9-11. R3 and R5 stated they were not residing at the facility on the time the incident happened. Review of R2's record showed R2 has sundowning behavior. LPA was not able to obtain information from R2 due R2's medical condition. The first responder (FR) who confirmed attending to 9-11 call stated R2 was still on the floor when they arrived and no caregiver present. The 2 staff interviewed stated there was no staff assigned at night when the incident happened. Although information obtained by LPA confirmed there was no staff present when R2 fell, however, review of medical record showed R2 did not sustain injury, therefore, the allegation is unsubstantiated.

Allegation: Licensee treated resident inappropriately.

R1 stated the licensee who is also the administrator (ADM) threatened to evict R1 when R1 did not want to move to Oakland to be the house manager of licensee's other facility. ADM stated her business partner is opening an independent living home in Oakland and that she (ADM) asked R1 to move to that location and be the house manager because R1 told her that R1 was a house manager before and been doing it for years. ADM stated that in the beginning R1 said yes then changed mind and said she does not want to move to Oakland. R1 is paying only $1400/month because R1 is independent. ADM stated she gave R1 a notification in August 2025, but she didn't make a copy of the notification. Therefore, the allegation is unsubstantiated.