Complaint Investigation Report

Staff do not ensure that residents' dietary needs are being met

Interview with residents revealed that residents did not have issues receiving their meals. Interview with staff indicated that resident's dietary needs are given to kitchen staff and prepared accordingly. Staff have not witness resident's dietary needs not being met.

Staff speaks inappropriately while in the presence of residents

Interview with residents revealed that staff are nice and friendly. Interview with staff indicated they have not witness a staff spoken inappropriately or used profanity in the presence of residents.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview conducted. A copy of this report provided.