Complaint Investigation Report

Interview with residents revealed that staff would assist with incontinence care as needed. Residents did not indicate they were left in soiled diapers. Interview with staff revealed that incontinence care is every 2-3 hours. Reviewing recorded care reports revealed that residents were checked for incontinence care 2-4 hours.

Reviewing staff schedules revealed that there's 6-7 staff in the morning shift, 5 staff in the afternoon shift, and 2 staff in the night shift. Interview with staff indicated there are 7 staff in the morning shift, 5 staff in the afternoon shift, and 2 staff in the night shift. Interview with residents revealed there's enough staff at the facility.

Staff do not provide meals to resident on time:

Interview with residents revealed that meals were delivered at a reasonable time. Residents stated that meals were given if they wanted food during mealtimes.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore these allegations are UNSUBSTANTIATED .

Exit interview conducted. A copy of this report provided.