Complaint Investigation Report

Allegation: Staff (S1) yelled at residents.

Reporting party (RP) stated that S1 yells at residents. One out of the 3 staff stated observing S1's voice escalates while the other 2 staff stated not observing S1 yelled at any residents. These 3 staff stated some of the residents are hard on hearing so they have to speak loud at times. One out the 2 witnesses stated observing S1 raised voice to other residents while the other witness and FM stated not observing staff yelled at residents. Resident (R1) stated the staff do not yell at him. LPA was unable to obtain information from S1. Therefore, the allegation in unsubstantiated.

Allegation: Staff handled residents in a rough manner.

RP stated S1 was rough with administering medications and shoved medication in the mouth of residents.

All 3 staff stated not observing S1 being rough and shoving medications in the residents' mouth. One of the witnesses stated observing S1 being rough to resident R2. Due to medical diagnosis, LPA was unable to obtain information from R2. LPA was also unable to obtain information from S1. Therefore, the allegation in unsubstantiated.

Allegation: Staff were mismanaging resident's medication.

RP stated that S1 administers Melatonin to R2 before or during dinner time when it should be given at bedtime. RP further stated by the time RP arrives to the facility at 6:00 pm, R2 was already sleepy. One of the 3 staff interviewed stated observing S1 administers medications at 7:00 pm but this staff does not know the medications being given. The other staff stated she knew R2 has Melatonin medication but has not observed S1 administer it in the afternoon. Review of MAR showed the Melatonin is administered at night. R2's personal companion stated not observing the med-tech give Melatonin to R2 before 8:00 pm. Due to medical diagnosis, LPA was unable to obtain information from R2. LPA was unable to obtain information from S1. Therefore, the allegation in unsubstantiated.