Complaint Investigation Report

It was alleged that Staff is financially abusing resident. Interview with Witness 1 (W1) stated that there was suspicious activity in C1’s bank account that contained unauthorized purchases. Both ADM and W1 mentioned that W2 handles all of clients’ finances. ADM also disclosed that ADM does not hold C1’s P&I money from Regional Center of East Bay (RCEB).

Interview with 7 of 7 staff members revealed that they do not have access to the clients’ P&I money, P&I log, and/or the clients’ money. 3 of 7 staff members interviewed stated that C1 has asked them to purchase something for C1, however, staff only helped with notifying the family members to purchase the items. Staff members would not purchase the item for C1. Interview with S1 claimed that S1 helped C1 with writing down C1’s card information, however, S1 left the paper on top of C1’s desk near the computer. S1 stated that anyone can have access to it since S1 left it in C1’s room. 7 of 7 staff members all stated that they have not heard any other staff members have access to clients’ money.

On 01/21/2026, interview with W1 revealed that a police report would have to be refiled since the previous police report was filed under the wrong category. W1 also stated that the bank temporarily refunded the money, however, the bank is unable to release their investigation findings without a request from law enforcement.

Based on interviews and observations conducted, the above allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted with Administrator, and a copy of this report was provided.