Complaint Investigation Report

It was alleged that, Staff did not treat residents with dignity and respect and staff did not include resident's responsible party in the reappraisal process. Based on interviews and record review conducted. All 5 staff stated that the care given to residents is good and that the staff tends to residents’ care needs at all times. Residents are treated with respect and cared for when residents needs assistance with anything. 4 of the 5 residents interviewed stated that they do not have any concerns with care and that they are treated well in the community. During record review, LPA communicated with S1 and confirmed that there was a re-appraisal conducted for R1 and R1's representative was notified.

It was alleged that, Facility is charging resident for services not agreed upon. Based on interviews and record reviews conducted, family staff communicated with LPA and confirmed that RP was notified regarding R1's level of care is increasing, and that the facility wants to hold a meeting to further speak about R1’s care. Staff stated that R1 is in need for a one on one due to resident’s higher level of care.

Based on Interviews record review conducted, Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview conducted with Director of Operations , and a copy of this report provided