Complaint Investigation Report

Allegation: Staff do not ensure food served is of good quality

It was alleged that staff do not ensure food served is of good quality. On 03/25/2026, LPA interviewed 8 of 9 residents and confirmed the food being served to the residents is good. In addition, 8 of 9 residents do not have any issues with the quality of food that they receive for their meals. Interview with 7 of 13 staff indicated that the food quality being served to residents is good and has not observed any issues. S10 stated that there are times when vegetables and pasta would be undercook to residents’ preference, therefore, S10 will request for those food items to be cooked longer. S10 confirmed that the kitchen staff will replace the food items when requested before serving to residents.

Based on interviews and observations conducted, the above allegation that staff do not ensure food served is of good quality is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated .

Allegation: Staff do not ensure contaminated food is discarded.

It was alleged that staff do not ensure contaminated food is discarded. Interview with S6 indicated that the facility receives their food shipment twice a week and if S6 notices that there’s something wrong with the food items, S6 will take a picture and file a claim to the food vendor. Interview with 5 of 8 staff members indicated that if they observe rotten or spoiled food in the kitchen, they will discard it. Interview with R9 indicated that when R9 receives fruits from the kitchen, R9 always received fresh fruits and never rotten. Additionally, interviews with R4, R5, R6, R7, and R9 stated that there are no issues with the food that they receive from the kitchen.

Based on interviews conducted, the above allegation that staff do not ensure contaminated food is discarded is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated .