Complaint Investigation Report

It was alleged that staff handled resident in a rough manner, causing injury. Based on interviews with 4 of 4 staff members, staff demonstrated how to pick up a resident that needs assistance after a resident has a fall. R1 had a fall on 12/19/2019, and an incident report was received on 12/19/2019. R1 sustained a knee injury due to R1 falling. Staff also informed LPA what the facility procedures were when handling a resident in care that has a fall. Staff tried to check temperature and blood pressure (BP), but R1 refused. R1 stated to S1 that R1’s lost her footing and fell down; Tylenol was given to R1. Photos were emailed to LPA with no date stamp of when pictures were taken. Facility staff contacted R1’s responsible party and community directors regarding the incident and an Lic624 was submitted to CCL.

It was alleged that staff did not respond to resident’s request for assistance in a timely manner. Based on interviews, and record review conducted, resident received assistance in a timely manner by pressing the PHB (Call button) which alerted staff members that the resident needed assistance. A PHB call button log was received and reviewed; resident was assisted within 10 minutes by care staff.

It was alleged that staff did not seek medical attention for resident in a timely manner. Based on record review and interviews conducted, staff did seek medical attention for resident in a timely manner. Staff called royal ambulance for R1 to be taken to the hospital after R1 was experiencing left arm pain on 12/24/2019 due to the fall resident sustained on 12/19/2019. Staff informed R1’s daughter that royal ambulance was called. Staff was advised to also call 911 for resident. LPA received and reviewed discharge papers dated for 12/24/2019, and did not identify any broken bones, breaks, or fractures during visit.