Complaint Investigation Report

Allegation: Personal Right - Staff are not meeting resident's dietary needs-Unsubstantiated

The Department has investigated this allegation and per record review and interviews found that resident’s care plan indicated that staff developed (with the resident) the shopping / menu list, then accompany the resident to the store to make the purchases. Review of receipts showed that resident purchased foods representing a well - rounded diet and representing all major food groups.

Allegation: Personal Right - Staff are not providing adequate laundry service for resident- Unsubstantiated

The Department has investigated this allegation and per record review and interviews found that the facility was regularly providing laundry service for the subject resident. During interview, the RP stated that the resident had a skin condition/rash that required items such as towels and bathmats to be washed separately from clothing. There was no discussion of this need in the Needs and Services Plan, Admission Agreement, or medical documents. Further, the MD evaluations from 7/25/2019 and 7/30/2019 specifically stated that the subject resident did not have a skin condition or a rash present.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to provide the alleged violation did occur, therefore the allegations are UNSUBSTANTIATED.

No deficiency cited. Exit interview conducted with Administrator and a copy of this report provided.