Complaint Investigation Report

Allegation: Staff will not allow resident to go outside – unsubstantiated

The Department has investigated this allegation and per interviews and record review and found that residents in memory care unit will not allow to go outside of facility without assisted which is in compliance.

Allegation: Staff do not take resident on outing – unsubstantiated

The Department has investigated this allegation and per interviews and record review and found that facility has posted activities schedules each month. Residents R1 and R2 stated that they went out to a pumpkin patch last week and were able to show pictures. Residents R3, R4, and R5 stated that there was a walking club to parks that they joined once a while.

Allegation: Staff did not safeguard residents clothing – unsubstantiated

The Department has investigated this allegation and per interviews and document review and found that resident’s (R1) clothing was missed before moving into facility, R2, R3, and R4 disagreed that facility staff didn’t safeguard clothing while living in facility.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to provide the alleged violations did occur, therefore the allegations are unsubstantiated.

No deficiencies cited. Exit interview conducted with Executive Director and a copy of this report provided.